Business Communications

Writing - Taking notes, Punctuation, Clear writing, Sentences, Paragraphs, Vocabulary, Summarizing, Planning, Editing, Page layout, Categorizing, Creating structure, Spelling-checkers, Grammar-checkers, Completing documents, Binding documents, Minutes of meetings, Sample minutes, Business letters, Executive summaries, Sample summary, Proposals, Sample proposal, Electronic document, Memorandums, Surveys, Reviews, Reports, Policies, Office manuals

Desktop publishing - DTP - advantages , Page layout, Margins, Fonts, Justification, Indentation, Spacing, Headings, Underlining, Hyphens, Emphasis, Bulleted lists, Page numbers, Widows & orphans, What to avoid, Clip art, Templates

Email- Email - advantages, How email works, Personal and business, Composing messages, The subject, The message, Reading email, Replying to email, Email abbreviations, Security, Tone & Emphasis, Legibility, Forwarding, Copying, Headers, Addresses, Attachments, Signatures, Netiquette, Domains

Web sites - Advantages, Multiple uses , Make your own, What's possible, How to do it, Web design basics, Page template, Common HTML tags, Using HTML tags, Common problems, What to avoid, Multimedia, Uploading by FTP, Downloading files, Zipping & unzipping, Understanding .exe files, Common file types, Choosing a name, Navigation, Adding colour, Adding graphics, Adding tables, Technical problems, Common complaints

Internet - Opportunities, E-commerce, Credit cards, Marketing, Search engines, Associate programmes, Associates - joining, Associates - finances, Associates - technical, Associates - choices, Email newsletters, Running newsletters, Writing newsletters, Subscription lists, Sending newsletters, Maintaining newsletters, A daily newsletter, A weekly newsletter, An occasional newsletter