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Microsoft HelpDesk
for Windows 98

Answers to questions and problems on Windows 98

This is a blockbuster with forty pages of detailed contents alone, plus separate chapter contents listings. The idea of this is to enable you to locate any of the 1,200 problems and solutions that the book covers. You can also access them via a forty-page index, or the web support at http://support.microsoft.com.

Helpdesk for Windows 98 - Click to order from Amazon.co.uk The contents are structured on the simplest possible basis. First the problem is named: "Explorer causes page fault". Then it is described: "This fault occurs when..." or "Microsoft has confirmed this to be a problem...". Then a number of possible solutions are offered: "Restart your computer using...". In fact it's a mammoth compendium of problems which have been accumulating at Microsoft's Help Desk.

Click for details at Amazon.com

Click for details at Amazon.co.uk They have been submitted by people with every conceivable type of accessory, peripheral, or cross-connected hard or software which has failed to dock or interact with Win98. We know that Microsoft are famous for releasing software before all the bugs are removed, but at least they seem to do a good job of archiving the solutions provided during what amounts to public beta-testing. This sort of publication will be an invaluable resource for someone in technical support, manning a help desk, or involved in upgrading from Win95 to Win98.

The logic of the chapter sequence escapes me. 'Starting Win98' comes in chapter fourteen, but then maybe it doesn't matter in what is essentially a work of reference. I tested it out by looking for the problem of files defaulting to date order rather than alphabetical - but couldn't find an answer. I re-started my computer instead - and that fixed it.

© Roy Johnson 1999     [other technical articles]


Stephen L. Nelson, Microsoft HelpDesk for Microsoft Windows 98, Washington: Microsoft Press, 1999, pp.986, ISBN 0735606323

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