Heather P. Pollitt is head of training and business documentation. She studied English Language and Literature at Manchester University. Her postgraduate research was in the field of linguistic analysis and eighteenth century poetry. She was a member of the original symposium which devised the A Level Language syllabus for the Joint Matriculation Board (1982) and was formerly Head of English Language in a sixth form college. She now works as a consultant in curriculum development for further and higher education, specialising in educational and business documentation. She is currently a project manager on the government's Aimhigher initiative.